It is easy to submit a support ticket to our White Cup team when needing assistance while working with our products. You can also search for answers before logging a ticket.
Below are the steps to take:
- Visit us at whitecupsolutions.com. From the homepage, click on the For Customers link in the top right corner of the page and select Support Portal.
- Or go directly to our support site at help.whitecupsolutions.com
- Or use the Help icon in White Cup CRM or White Cup BI
- Once at the Support Portal, click Sign In to access your support portal account.
- Sign into your support portal account. If you do not already have an account, click on Sign Up at the bottom to create one.
- Once you are logged into the Support Portal, you will have the ability to search our knowledge base articles by selecting the Product/ Category you'd like to browse, then searching within that category. (Or use the search at the top of the page to search across categories.)
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If you are unable to find what you are looking for, click on the Support button at the bottom of your page to either chat with us, or submit a support ticket.
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Once you click into the "Support" button, our chat bot will initiate the conversation with you. You will be able to ask a question or simply click Get in touch to activate the ability to chat with a live agent or submit a support ticket.
- By selecting "Get in touch", you will have the option to "Live Chat" if an agent is available or to "Leave a message".
- Clicking "Leave a message" will populate the ticket form. The ticket form will ask you to fill out the following information:
- Name
- Email Address
- Subject
- Product
- Description
- # of users impacted
- Recent Changes to System
- Phone Number
- Attachments
- Once you fill out the ticket form, click Send and this will create a ticket. A confirmation email that the ticket has been created will be sent to you.
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