How to Submit a White Cup Support Ticket via Web Form

It is easy to submit a support ticket to our White Cup team when needing assistance while working with our products.  You can also search for answers before logging a ticket.

Below are the steps to take:

1. Visit us at whitecupsolutions.com.  From the homepage, click on the For Customers link in the top right corner of the page and select Support Portal.
   
   • Or go directly to our support site at help.whitecupsolutions.com
   • Or use the Help icon in White Cup CRM or White Cup BI
2. Once at the Support Portal, click Sign In to access your support portal account.

3. Sign into your support portal account. If you do not already have an account, click on Sign Up at the bottom to create one.

4. Once you are logged into the Support Portal, you will have the ability to search our knowledge base articles by selecting the Product/ Category you'd like to browse, then searching within that category.  (Or use the search at the top of the page to search across categories.)

5. If you are unable to find what you are looking for, click on the Support button at the bottom of your page to either chat with us, or submit a support ticket.

   

6. Once you click into the "Support" button, our chat bot will initiate the conversation with you. You will be able to ask a question or simply ask to chat with a live agent or submit a support ticket. For more instructions on how to use the support widget go to How to Use the Support Widget.