White Cup Support: Live Chat Feature

White Cup Support utilizes the Zendesk Live Chat feature as a quick and efficient way for you to interact with White Cup when needing assistance from our team.

Zendesk Live Chat is a real-time messaging tool that lets businesses communicate instantly with customers through a chat widget on their website or app. It helps answer questions quickly, provide support on the spot, and improve customer experience by connecting users directly with support agents.

What this means for you:

• Faster response times for resolving basic troubleshooting issues or best practice inquiries
• Real-time chat with a live White Cup support team member
• Easier access to sharing pertinent information so that our teams can quickly work towards resolutions
• Real-time expectation setting for more complex cases that may need to be escalated to other teams within White Cup

How to Chat with Us:

1. Log into the Support Portal.
2. Within our Help Center (or from your White Cup product), click into the bottom right Chat icon to open the Support Widget.

3. Click New Conversation.  You can progress with using the Support Widget for assistance, or, to skip this, simply click on the "Talk to a human" button.

   

4. When clicking "Talk to a human" you will be connected to the next available agent (note that the option will only be available if we have agents online to assist you). 
5. Please have any necessary screenshots or details ready to share with the agent.