Sherpa Install Instructions for Windows 10 or Newer

IMPORTANT: Please note you will need to be logged into the computer or server as LOCAL ADMINISTRATOR (not just with local admin privileges) to install Crystal reports runtime.

INSTALL CRYSTAL REPORTS RUNTIME (64-bit):

 1. Log into Windows as a Local Admin (hint: Local admin is the username).

2. Click on the following link, or cut and paste into an internet browser to download the file:

https://compasssolutions.sharefile.com/d-s61c0c0f7c9994aa8a6d6467858a08d1c

Important: The install must be launched from the local hard drive. Please do not install across the internet, from a shared network drive, or from a thumbnail drive. You must click and launch the file from the local hard-drive (C:\).

3. Navigate to the folder you saved the CRRuntime to, then double click on CRRuntime_64bit_13_0_20.msi to launch the install. Some browsers will save the file to the downloads folder by default.

4. Click next when prompted to start the installation:

5. Select “I accept the License Agreement”, then next.

6. Click next again, then click finished when prompted.

INSTALL SHERPA (64-bit)

 NOTE: 64-bit Sherpa cannot be installed on ARM architecture systems (e.g. Microsoft Surface systems that use Qualcom Dragonsnap CPUs)

You will be given your own specific install link to a recently created install pack. If you don’t have a recent (within the last 6 months) install pack, use the Support button in the corner to begin leaving a message to start a new Support ticket, or begin a live chat to request, and we’ll create and send you a link to a current install pack.

Important: The install must be launched from the local hard drive. Please do not install across the internet, from a shared network drive, or from a thumbnail drive. You must click and launch the file from the local hard-drive (C:\).

Copy/paste the install link provided from support into a web browser and hit enter. This will download the Sherpa installer to your downloads folder typically.

Option 1--Install Sherpa where user has full admin privileges and UAC (User Account Control) is turned off. MOST COMMON

1. Locate the SherpaInstall.exe in your downloads folder.

2. Double click on Sherpainstall.exe. You may see a window, "Windows protected your PC". Select, "More Info", then "Run anyway":

3. It will extract some files for installation, wait for it to finish, then click next:

4. Next, you can choose a destination folder, since this user has full permissions, you can leave it default. Select next.

5. Then click Install.

Option 2 – Install for a user who either doesn’t have admin permission or UAC is turned on. 

Step 1-3 and 5 are all the same as above, but use this option 4:

4.  Choose another destination folder, instead of ‘Program files’, you’ll want to use ‘Users\Public’

Please use the Support button in the corner to begin leaving a message to start a ticket with Support, or begin a live chat for questions or call 1-800-295-0411.

For 32-bit install instructions, look here.

Last updated 6/27/2024