MITS User Statistics Collection Program

About the MITS Discover User Statistics Collection Program

The MITS User Statistics Collection program is a feature of MITS Discover and MITS Report that collects information about user behavior within MITS Discover and MITS Report.  It uploads that data to a cloud based instance of MITS Report where it can be viewed by your MITS administrators and, by the MITS Support and Development teams

For your MITS administrators, it provides an insight on how users at your company are using MITS, what reports and dashboards they run, and how engaged your users are.

For the MITS Support and Development teams, statistics from across all of our participating customers are used to understand how our customers are using MITS and where we can provide improvement, especially in the areas of performance.

The MITS User Statistics Collection Program is only available on versions 10 through 12 of MITS Discover.  Older versions and anything from version 2020 R1 will not work with this tool.

How It Works

To participate in the program, mark the checkbox in the Support Console of MITS Discover and MITS Report.   This will trigger the program to begin collecting user activity data and sending it to the MITS cloud server.  The data is sent using an HTTPS connection, meaning it's encrypted.  When it reaches the MITS server it is loaded into a secure database.

Once the data is uploaded to MITS’ server, it’s available for viewing by your MITS administrator.  When first activating this feature, your MITS administrator must send an email to MITS Support (support@whitecupsolutions.com) requesting access to the MITS User Statistics website.  They will set up an account and send back a username and password.  With that, your MITS administrator can visit the link below to start seeing how users are engaging with MITS Discover.

https://userstats.mits.com/

MITS Discover vs MITS Report

This feature is available starting with MITS Discover version 10.0.1 and MITS Report version 3.6.  It works the same in both products, but if your company has both MITS Discover and MITS Report, the feature will need to be enabled in each product independently.  Turning on statistics collection in one will not automatically enable it for the other.

What Data Is Not Being Collected:

So there is no confusion about what’s being collected, we want to state explicitly that none of your sales, inventory, A/R, or any other financial information is collected as part of this program.  We are only collecting statistics about how the software is being used, not any transactional data.

In addition, we are not collecting any personal names or passwords.  MITS usernames are collected, but since we are not collecting the associated users’ first and last names, those user names cannot be tied to anyone except by a MITS Administrator on your site.

What Data Is Being Collected:

MITS Discover

• Login Attempts – user name, date, IP address, success or failure of the login attempt, and browser’s user agent statistics. No passwords or attempted passwords are collected.
• Reports and Dashboards Opened – username, date/time, report/dashboard ID, report/dashboard name, library, type (report, chart, dashboard), detail display, and how long it took to display.
• Scheduled Hypercube Build Jobs – name of the job, start date/time, stop date/time, exit status, error message (if any), break-down of time spent on each task of the build.
• Hourly Heartbeat – license key, up-time since last restart.
• User information - MITS user name, templates, names of user properties assigned (without values), allowed Hypercubes, root restricted identifiers, floating restricted identifiers, restricted accumulators, system permissions, readable dashboard libraries, writable dashboard libraries, readable report libraries, writable report libraries, landing page, default sidebar dashboard.
• Hypercube definitions - MITS.MAKER.SPECS and SQL statements. These items define how your Hypercubes are configured, but they do not include any of your data.
• Dashboard Source Code - for analyzing what features people use. This includes only the structure of the dashboards, not transactional data.

 MITS Report

• Login Attempts – user name, date, IP address, success or failure of the login attempt, and browser’s user agent statistics. No passwords or attempted passwords are collected. If MITS Discover Authentication is enabled, switching to MITS Report from MITS Discover will not be captured here.
• Reports Opened – username, report ID, report name, library, report definition, source, and how long it took to display.
• Reports Exported (PDF, CSV, Excel) – username, report ID, report name, library, report definition, source, how long it took to display, report success, and export type.
• Reports Emailed (PDF, CSV, Excel) – username, report ID, report name, library, report definition, source, how long it took to display, report success, number of recipients, sending type (unscheduled, manual, or automatic), email success (or error message), and export type.
• Scheduled Report Source Update – extraction ID, name of the source, extraction type, exit status, error message (if any), break-down of time spent on each task of the update, and number of records.
• Hourly Heartbeat – license key, up-time since last restart.
• Report Listing – report ID, report name, description, library, and source ID.
• Source Listing – source ID, source name, record count, extraction status, and structure.
• Database Connection – connection ID, connection name, connection type; excluding passwords and the specific database being connected to.
• User Information – user ID, username, active status, roles, column restrictions.
• Role Information – role ID, role name, description, column restrictions.
  
  

In addition, each piece of data collected includes some additional metadata to help us uniquely classify the information.  This metadata includes:

1. Your license key
2. The server name and port number where MITS Discover is running
3. Your company name
4. Your MITS Discover version number